Responsible Gaming at crickxe

Our Commitment to Responsible Gaming

crickxe believes that online gambling should be an enjoyable, entertaining experience — never a source of financial distress or personal harm. As Bangladesh's trusted online casino and sports betting platform, we take our duty of care to every player seriously. Responsible gaming is not an afterthought or a compliance checkbox for us; it is a core part of how we build and operate this platform.

We understand that the majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar engage with crickxe purely for entertainment — placing bets on BPL cricket matches, enjoying slots from Pragmatic Play and Microgaming, or trying their luck on crash games like Dice and Space Max. For these players, our tools help them stay within comfortable boundaries and maintain perspective on their gaming activity.

For a smaller group of players, gambling can begin to feel compulsive or harmful. crickxe is committed to identifying players who may be at risk early, providing effective tools to help them regain control, and making it easy to seek help without barriers or embarrassment. Every feature described on this page is available free of charge to all registered players at any time.

18+ Age Restriction Policy

crickxe operates a strict 18+ age policy. No individual under the age of 18 is permitted to register an account, make a deposit, or participate in any real-money game or betting activity on this platform. This is a non-negotiable requirement that applies to all players, regardless of location within Bangladesh.

Age verification is a mandatory step in the crickxe account registration and KYC (Know Your Customer) process. Players are required to provide valid government-issued identification — such as a National Identity Card (NID) or passport — confirming they are 18 years of age or older before their first withdrawal is processed. In cases where we have reason to believe an account may be held by a minor, we reserve the right to suspend the account and request immediate re-verification at any time.

We encourage all adult players who share devices or households with individuals under 18 to take the following precautions:

• Always log out of your crickxe account when you have finished a gaming session, especially on shared devices.
• Use a strong, unique password for your crickxe account and do not share it with anyone — including family members.
• Consider using a device-level parental control application to block access to gambling websites on shared computers, tablets, or mobile phones used by minors in your household.
• Store your mobile banking credentials (bKash PIN, Nagad PIN, Rocket PIN) securely so that minors cannot access funds linked to your account.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, age, or experience. It often develops gradually and can be difficult to recognise from the inside. The following warning signs may indicate that gambling has moved beyond entertainment and is beginning to cause harm. If you recognise several of these signs in your own behaviour — or in someone close to you — it is important to take action sooner rather than later.

If you answered yes to three or more of the above, we strongly encourage you to use one of the responsible gaming tools described in Section 4 of this page, or to contact our support team for a confidential conversation about your options. There is no shame in seeking help — and acting early makes a significant difference.

Player Protection Tools

crickxe provides a comprehensive set of player protection tools that you can access and manage directly from your account settings at any time — without needing to contact support first. These tools are designed to give you meaningful, effective control over your gambling behaviour.

Self-Exclusion & Account Closure

Self-exclusion is the most comprehensive protection tool available at crickxe. When you self-exclude, your account is fully suspended — you cannot log in, deposit, place bets, or receive any promotional communications for the duration of the exclusion period. Self-exclusion is the right choice if you feel that deposit limits or time-out periods alone are not providing sufficient protection.

Self-Exclusion Period Options

How to Request Self-Exclusion — Step by Step

• 1
  Log in to your crickxe account and navigate to the "Account Settings" section from the main menu.
• 2
  Select "Responsible Gaming" from the account settings sub-menu to access all player protection tools.
• 3
  Choose "Self-Exclusion" and select your preferred exclusion period: 6 months, 1 year, 5 years, or permanent closure.
• 4
  Confirm your decision. You will be asked to confirm the exclusion twice to ensure it is a deliberate choice. The exclusion takes effect immediately upon final confirmation.
• 5
  Receive confirmation. A confirmation notification will be sent to your registered mobile number and email address. All marketing communications from crickxe will cease immediately.
• 6
  Reinstatement (non-permanent exclusions only). At the end of the exclusion period, you may request reinstatement by contacting our support team. A mandatory 24-hour reflection period applies before reinstatement is processed. Permanent exclusions cannot be reversed under any circumstances.

If you prefer not to manage self-exclusion through your account dashboard, you can request it directly by contacting our support team via live chat or by emailing support@crickxe (plain text — not a clickable link) with the subject line "Self-Exclusion Request". Please include your registered mobile number in the message so we can verify your identity and process the request promptly.

Getting Help & Support Resources

Reaching out for help with a gambling problem takes courage, and it is always the right decision. crickxe actively encourages players who are struggling to speak to someone — whether that is our own responsible gaming support team or an external counselling service. The following options are available to players based in Bangladesh.

crickxe does not provide clinical addiction counselling services. If you believe you are experiencing a serious gambling addiction, we strongly encourage you to consult a qualified mental health professional or addiction counsellor in addition to using the account protection tools available on this platform.

Protecting Minors

Preventing access to gambling services by individuals under the age of 18 is one of crickxe's highest priorities. We operate mandatory age verification at account registration, and we will suspend any account where we have reasonable grounds to suspect it may be held or accessed by a minor.

We recognise that in many Bangladeshi households, devices such as smartphones, tablets, and computers are shared among family members of different ages. Adults who use crickxe and share devices with children or teenagers should take practical steps to ensure that young people cannot access their account or gambling content.

• Use account passwords: Apply a device lock screen and ensure your crickxe account password is not saved in your browser on shared devices.
• Log out after each session: Always log out of your crickxe account when you finish playing, particularly on mobile phones that are accessible to minors in your household.
• Parental control software: Consider installing parental control software on shared family devices that can restrict access to gambling websites. Many such tools are available free of charge for Android and iOS devices commonly used in Bangladesh.
• Secure your payment apps: Keep your bKash, Nagad, Rocket, and Upay apps locked with separate PINs that are different from your device screen lock and not shared with minors.
• Report suspected underage access: If you suspect that a minor has created or accessed a crickxe account, report it to our support team immediately. We will investigate and take appropriate action, including account closure and refund of any deposits made.

crickxe will never knowingly allow a minor to open or maintain an account. Any account found to belong to an individual under 18 will be closed immediately, all balances will be returned minus any bonuses claimed, and the incident will be handled in accordance with our Terms & Conditions.

Contact Our Responsible Gaming Team

The crickxe responsible gaming team is a dedicated group of trained support agents whose sole focus is player welfare. They are separate from the general customer support team and are equipped to handle sensitive conversations about gambling behaviour, account restrictions, and self-exclusion with care and complete confidentiality.

You can reach the responsible gaming team through any of the following channels, all available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26):

When contacting the responsible gaming team, please include your registered mobile number so we can locate your account quickly and apply any requested restrictions without delay. You do not need to explain or justify your reasons for requesting a limit or self-exclusion — your request will be acted upon immediately and without question.